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Because, as you probably know, some players claim a casino “won’t pay” simply because they had to wait 48 hours for verification. Wino Casino is a brand-new offshore site launched in early July 2025 by Softon Ltd., a company licensed in Anjouan and known for operating online casinos in various countries. The minimum withdrawal isn’t too low either – players can cash out starting from €100, regardless of the payment method used. I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this.
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I will now transfer your complaint to my colleague Peter (email protected) who will be at your service. I think I know how our complaint resolution center operates. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.
Thank you for your time, and I look forward to your response. You can confirm this by clicking on your complaint resolver’s profile. All communication from us will be through this official complaint thread or the official email addresses provided in your case. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. We are sorry to hear about the issue with your withdrawal and understand your concern.
Related reviews
Sometimes even this little step works quite well. You mention that the games were “crazy easy to win”, which already raises some eyebrows, and that you were unable to withdraw. If you have any further questions, please do not hesitate to contact us at or in our live chat. Your account is now fully verified! Thank you for providing us with your account verification documents.
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It offers a total of 600% in bonuses, capped at an impressive €10,000. If the casino decides to react, we will reopen the complaint and you will be notified by email. However, the decrease in the rating caused by unresolved complaints could help to change the casino’s approach. We would like to ask the casino to reply to this complaint. Consequently, the complaint was marked as “unresolved,” with the hope that the casino’s rating decrease might prompt a response in the future.
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